Frequently Asked Questions
This site is powered by alternativahotels.com
- How do I make a hotel reservation?
- I prefer to book by telephone. Is this ok?
- Is there a charge for infants?
- Why do I need to enter the age of my child?
- Are the rates on your site per person or per room per night and do your rates include tax and meals?
- How can I find out about the best deals?
- What drinks and food are included in an All Inclusive booking?
- When I search some apartments it states the board basis as self catering/room only do these have kitchen facilities or is it just the room?
- I can’t see the hotel I want; it was there 5 minutes ago. Can I still book it?
- Are flights included?
- I haven’t received my voucher yet, what shall I do?
- What if I lose my voucher and or my booking reference number?
- How do I know if my hotel reservation is confirmed?
- Do I need to confirm my booking with the hotel directly?
- I have contacted the hotel, they say that my accommodation isn’t booked. Help!
- Who do I contact if I need help?
- What credit / Debit cards are accepted?
- How safe are my credit card details?
- At what stage will the money be debited from my debit/credit card?
- What if I need to amend my booking?
- What if I need to cancel?
- What do the different room types mean?
1. How do I make a hotel reservation?
This website is designed with simplicity in mind to save you time on searching and booking. The steps are as follows:
Step 1 :
Search for destination and dates required
Step 2:
Review search results and click on the link for more information
Step 3:
Select the hotel of your choice and on our booking page, enter names and payment details
Step 4:
Your reservation will be confirmed and you will receive an email with a voucher to present to the hotel upon arrival.
2. I prefer to book by telephone. Is this ok?
You can book by telephone, but please be aware that there is an additional 2% charge on credit cards. Our website is supported by a safe and secure payment system, hundreds of customers booking with confidence everyday.
3. Is there a charge for infants?
Infants must be under 2 years old on the return travel date. Alternativahotels.com do not make a charge for an infants stay. A request must be made for a cot for the duration of your stay, at the time of booking. Please be aware: that an infant cannot be accommodated in a room with full occupancy (i.e a 1 bedroomed apartment accommodating 4 people will not accept 2ad/2ch and an infant).
4. Why do I need to enter the age of my child?
The policy regarding child discounts varies from hotel to hotel. This is why, when you are searching for hotels, we ask you for the number of children who will be staying with you and their ages at the time of travel. All discounts are applied to the total price quoted.
5. Are the rates on your site per person or per room per night and do your rates include tax and meals?
All the rates quoted by alternativahotels.com are per room (not per person) per night and inclusive of tax. We also advise whether or not meals are included. We always show the final hotel price upfront so that there will be no surprise charges when you enter your credit card details. The price you see is the price you pay.
6. How can I find out about the best deals?
We list selected deals of the day on our homepage. All of the prices shown in our search results are the best prices available at that time and are heavily discounted.
7. What drinks and food are included in an All Inclusive booking?
This will vary between hotels and resorts but would generally consist of water, beer, soft drinks and local wines and spirits. Cocktails, International and premium brands unless specified are not available or subject to an additional cost. Daytime snacks may include sandwiches, pizzas and hamburgers.
8. When I search some apartments it states the board basis as self catering/room only do these have kitchen facilities or is it just the room?
The kitchen facilities are included in all self catering studios and apartments. Room only means that no meals are included. If the description states either twin/double or standard room on self catering/room only basis, this will be a hotel room only with no kitchen facilities.
9. I cant see the hotel I want, it was there 5 minutes ago. Can I still book it?
This will probably mean that the property is no longer available. Please choose another option or alternatively contact us at info@alternativahotels.com or call us on our booking line and we will do our best to meet your request.
No, flights are not included. Alternativehotels.com is an accommodation only provider; the price is just for your hotel or apartment
11. I haven’t received my voucher yet, what shall I do?
Once a booking is confirmed a confirmation will immediately be generated and sent. If you do not receive an instant confirmation then this could be due to internet delays or restrictions by your e-mail provider. If you do not receive your booking confirmation within a couple of hours, then please contact us on 08700 119 022 or at info@alternativahotels.com.
12. What if I lose my voucher and or my booking reference number?
Contact our customer service line on 08700 119 022 or e-mail us direct at info@alternativahotels.com stating lead name, travel date and destination and we will organise a replacement.
13. How do I know if my hotel reservation is confirmed?
Once you’ve completed your hotel booking, your reference number will be displayed on the screen. We will also email you your booking confirmation, which will show your complete itinerary and your reference number. This email also includes a voucher to be printed and presented to your hotel on arrival as proof of your reservation.
14. Do I need to confirm my booking with the hotel directly?
No. The booking confirmation voucher printed from our site is all you need.
15. I have contacted the hotel, they say that my accommodation isn’t booked. Help!
Passenger names are usually sent to the hotel approximately one week before your arrival. If you have any doubts please check with us first.
16. Who do I contact if I need help?
During business hours 09:00 – 18:00 Monday to Friday you can contact a member of our customer services team on 08700 119 022. Outside of business hours for emergency and check -in issues only, please refer to your accommodation voucher where you will find the relevant contact number.
17. What credit / Debit cards are accepted?
Alternativahotels.com accepts payment from the following cards: Visa, Visa Electron and MasterCard.
18. How safe are my credit card details?
We are committed to protecting the privacy of our users and always ensure your credit or debit card details are sent over the internet in encrypted form to ensure secure online payment. We do not store your credit or debit card details on our website. For further information, please refer to our privacy policy.
19. At what stage will the money be debited from my debit/credit card?
When you have reviewed and confirmed your booking, the money will automatically be debited from your credit card account.
20. What if I need to amend my booking?
If you need to amend your booking, please contact our customer service team on 08700 119 022 or at info@alternativahotels.com. Amendments cannot be made directly with the property. We advise you to check the terms and conditions for information on our amendment policy.
All cancellations must be made via our customer service team on 08700 119 022 or e-mail to info@alternativahotels.com. Cancellations cannot be made directly with the property. We strongly advise that you check our terms and conditions of our cancellation policy and charges before making a cancellation.
22. What do the different room types mean?
Twin/Double Standard
This is a room to sleep 2 adults in a room with either a twin or double bed. If 3 adults stay in the room there may be 3 single beds or 2 single beds and a camp bed for the third adult, or a double bed and a single bed. If 2 adults and 1/2 children stay in this room type the usual configuration is a double or twin beds usually with camp beds for the children.
Twin Room:
This is a room with 2 single beds.
Double Room:
This is a room with one double bed.
Triple Room:
This room will sleep 3 people. The beds are not guaranteed to be all single beds. There may a camp bed for the third person.
Quad Room
This room will sleep 2 adults and 2 children. It is not guaranteed to be larger than a twin/double room.
Family Room:
This room will usually accommodate 2 adults and two or three children. When the room is fully occupied it may be cramped.
Standard Room:
This usually applies to USA bookings. The beds are usually 2 double beds but this cannot be guaranteed.
Single Room:
This will accommodate one person only and may be a smaller room than the other rooms in the same property.
Double/Twin for Single Use:
This is a room for 2 people which is bookable for one person, bedding will only be provided for one person.
Studio:
This is an open plan room with the kitchenette, living space and bedroom in the same room. The room could contain either beds or sofa beds.
1 Bed Apt:
This will accommodate up to 3/4 people with twin beds in a separate bedroom and a sofa bed in the living area.
2 Bed Apt:
2 separate bedrooms to accommodate between 4 and 6 passengers dependent on the individual hotels policies.
Superior Rooms:
If a property offers a superior room this will be superior to a standard room. This room type will differ from property to property.
The rooms will usually be the same size. The word PAX means passengers - if there are 2 adults travelling and you book a 1 bed apt 3/4 pax - the room is not guaranteed to be larger than the 1 bed apt 1/2 PAX.
